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We understand the excitement of receiving your order, which is why we aim to ship all orders within three to five business days. During the busy holiday season, please note that shipping dates may be extended to ensure timely delivery. If an item becomes unavailable, we will promptly notify you via the email address provided with your order to discuss replacement or refund options. Once your order has shipped, you will receive a confirmation email with all the necessary tracking information.

We take pride in the quality of our candles and want you to be completely satisfied with your purchase. However, we understand things can happen, so we offer a comprehensive refund policy. If your order arrives damaged, is lost in transit, or does not meet your expectations, please contact us at info@eight8candleco.com, and we will work with you to make things right.

Thank you for choosing Eight8 Candle Co. for your candle needs. If you have any questions or concerns about our policies or products, please don't hesitate to contact our dedicated customer service team.

Sincerely,

The Eight8 Candle Co. Team